Frequently asked questions
If your question is not answered here, call us or visit the showroom — we would rather explain it properly than have you guess.
Buying and hire purchase
What exactly is hire purchase?
Hire purchase lets you take a device home today and pay for it over an agreed period. You pay an initial deposit, then fixed instalments until the balance is cleared. You have full use of the device throughout, and legal ownership transfers to you when the final instalment is paid.
How much deposit do I need?
The deposit depends on the device and the repayment term you choose. Your agent will quote the exact figure before you commit, and it is written into your agreement. Nothing is deducted or charged until you have seen and accepted those terms.
How long do I have to pay?
Repayment terms are agreed at the point of sale based on the device price and what you can comfortably afford. Shorter terms cost less overall. You may settle the outstanding balance early at any time without penalty.
What do I need to qualify?
A valid national ID (Ghana Card, passport, voter's ID or driver's licence), a working phone number registered in your name, and a verifiable address or place of work. Some agreements may require a guarantor.
Can I buy a phone outright instead?
Yes. Every device we stock can be bought outright at the cash price, in-store or through an agent. Hire purchase is an option, never a requirement.
Are your phones new or used?
We stock both new and certified pre-owned devices, and we always tell you which is which before you buy. Pre-owned devices are tested, and their condition and warranty terms are stated on your receipt.
Payments
How do I pay my instalments?
You can pay by Mobile Money (MTN MoMo, Telecel Cash, AT Money), by card through Paystack, by bank transfer, or in cash at any Aidoo Tech store. Every payment is receipted.
Is it safe to pay by card on this site?
Yes. Card payments are processed by Paystack, a licensed payment processor. Your card details are entered on Paystack's secure page and are never stored on our servers or seen by our staff.
What happens if I miss a payment?
Contact us before the due date if you expect a problem — in most cases we can reschedule. If payments are missed without contact, we follow up by SMS and phone, and persistent default may lead to recovery of the device as set out in your agreement.
Will I get a receipt?
Yes. Every payment produces a receipt, and you can request a full statement of your account at any time showing what you have paid and what remains.
Do you charge in any currency other than the cedi?
All prices, deposits and instalments are quoted and charged in Ghana Cedis (GHS).
Warranty, returns and support
Do your devices come with a warranty?
Yes. New devices carry the manufacturer's warranty, and pre-owned devices carry a limited warranty stated on your receipt. Bring the device and the receipt to any store to make a claim.
Can I return a device?
Faulty devices are covered by our Refund & Cancellation Policy. We ask you to report a fault as soon as you notice it and bring the device with its receipt, box and accessories.
Do you deliver?
Yes, within the areas set out in our Delivery Policy. Devices on hire purchase are normally handed over in person once identification has been verified.
How do I reach customer support?
Call or message us on the numbers listed on our contact page, or visit the showroom during opening hours. Our agents can also help with account questions in your area.
Still not sure?
Call +233 53 978 8785 or come into either showroom and ask us directly.