1. Who we are
This website is operated by Aidoo Tech Solutions (“Aidoo Tech”, “we”, “us”), a business registered in Ghana, with its place of business at Kwabenya & Circle, Accra, Ghana.
We sell smartphones, tablets and related accessories, and we provide device financing in the form of hire purchase agreements. You can reach us at +233 53 978 8785 or [email protected].
2. Acceptance of these terms
By buying from us, entering into a hire purchase agreement with us, or using this website, you accept these terms. If you do not accept them, please do not use the site or purchase from us.
Where you sign a separate written hire purchase agreement, that agreement governs the credit arrangement. If anything in it conflicts with these terms, the signed agreement prevails for that transaction.
3. Eligibility
To purchase on credit from us, you must:
- be at least 18 years old;
- provide a valid national identification document (Ghana Card, passport, voter's ID or driver's licence);
- provide a phone number registered in your own name;
- provide a verifiable address or place of work; and
- provide any additional information we reasonably request in order to assess the application, which may include proof of income or a guarantor.
We may decline any credit application at our discretion. Outright cash purchases do not require a credit assessment.
4. Prices and quotations
Prices are quoted in Ghana Cedis (GHS) and include any taxes that apply at the point of sale. Because stock and market prices change, prices shown or quoted verbally are valid only for the period stated at the time of quotation.
Where a device is sold on hire purchase, we will show you both the outright cash price and the total hire purchase price before you commit, so that the cost of the credit is clear to you.
5. Hire purchase agreements
5.1 How the agreement works
Under a hire purchase agreement you pay an initial deposit and take possession of the device immediately, then pay the remaining balance in instalments over an agreed term. Legal ownership of the device remains with us until the final instalment has been paid in full, at which point ownership passes to you.
5.2 What your agreement will state
Before you sign, your written agreement will set out:
- the device, including its IMEI or serial number;
- the cash price and the total hire purchase price;
- the deposit paid;
- the instalment amount, the payment frequency and the due dates;
- the total number of instalments and the date of the final payment; and
- any charge that may become payable, and in what circumstances.
We will not apply any charge that is not disclosed in your agreement.
5.3 Your responsibilities while paying
- Pay each instalment on or before its due date.
- Keep the device in reasonable condition, fair wear and tear excepted, while the balance is outstanding.
- Do not sell, pledge, or otherwise dispose of the device before you own it.
- Notify us promptly if your contact details change.
- Notify us immediately if the device is lost or stolen. Loss or theft does not by itself cancel your obligation to pay the outstanding balance.
5.4 Early settlement
You may settle the outstanding balance in full at any time. We do not apply an early settlement penalty.
5.5 Late or missed payments
If you expect difficulty meeting a payment, contact us before the due date. In most cases we can agree a revised schedule.
Where instalments are missed without contact, we will follow up by SMS and telephone. Continued default entitles us to exercise the remedies set out in your agreement, which may include recovery of the device. Any charge for late payment will only be applied if it was disclosed in your signed agreement.
6. Payment
We accept card payments (processed by Paystack), Mobile Money, bank transfer and cash in-store. Card details are entered on the payment processor's secure page and are not stored by us. See our payment methods page for detail on each channel.
A payment is only treated as made when we have received it and issued a receipt. Always obtain and keep your receipt.
7. Delivery and collection
Delivery and handover arrangements, including verification on delivery of financed devices, are set out in our Delivery Policy.
8. Warranty and faulty devices
New devices carry the manufacturer's warranty. Certified pre-owned devices carry a limited warranty, the duration of which is stated on your receipt. Warranty cover does not extend to physical damage, liquid damage, unauthorised repair, or misuse.
Your rights in respect of faulty goods, including refunds and replacements, are set out in our Refund & Cancellation Policy. Nothing in these terms limits any right you have under the consumer protection laws of Ghana.
9. Agents
Our agents are authorised to sell devices, register customers and collect payments on our behalf within the scope we have given them. Payments made to an authorised agent against a valid receipt are treated as payments made to us.
Always ask to see an agent's Aidoo Tech identification and always obtain a receipt. We are not responsible for money handed to a person who is not an authorised agent, or for payments made without a receipt.
10. Use of this website
The content of this site is provided for information about our business and our products. We take care to keep it accurate, but stock, specifications and prices change, and the details confirmed to you at the point of sale prevail.
You may not use this site for any unlawful purpose, attempt to gain unauthorised access to it, or copy its content for commercial use without our permission. The Aidoo Tech Solutions name and logo are our property.
11. Limitation of liability
We are responsible for losses you suffer as a direct result of our breaking these terms, but we are not liable for indirect or consequential losses, for loss of profits or business, or for loss of data stored on a device. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.
12. Privacy
How we collect, use and protect your personal information is set out in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. The version published on this page at the date of your purchase is the version that applies to it. Changes do not alter the terms of a hire purchase agreement you have already signed.
14. Governing law and disputes
These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute.
We ask that you raise any complaint with us first — most matters are resolved quickly once we can see the account. Contact us at [email protected] or +233 53 978 8785.
15. Contact
Aidoo Tech Solutions
Kwabenya & Circle, Accra, Greater Accra Region, Ghana
Telephone: +233 53 978 8785
Email: [email protected]